ecommerce

Monday, the receiving table and the email thread. An agent scores health, problems, and next actions. Demo on-time at 81% is a fixture. PO changes stay HITL.

Do not replace Shopify Flow or the order-system cancel window with a chat bot. Hybrid is the default: rules own money; the agent returns a decision. Support-shaped pilots ran about 3× platform spend when a browser stayed on.

Cart left at checkout. Baymard still measures abandonment at 70.22%. Timed emails do not say why they left. A person still approves any discount.

Monday merch meeting: what to feature today, what to bury. The agent drafts the brief. A person still publishes. Cart abandonment at 70.22% is checkout context, not a hero-slot KPI.

Fifteen store automations scored as traditional vs agent — not 15 week-one builds. Where-is-my-order is about 18% of tickets. Pick one read-heavy workflow this week.

Shopper asks for a deal at checkout. Classify no-discount, bundle, small percent, or human — do not mint codes. Baymard abandonment is 70.22%, not a coupon ROI.

Slack says Sales down 15% with no next step. The 15% is a schema fixture. Ship metric, contributors, unknowns, and ranked actions. Baymard 70.22% is not your cause.

Tuesday buyer lands in Winback on Wednesday. Name who is at risk, why, and what action — a person still merges the list. Cart abandonment is 70.22%; that is not a churn model.

Monday, the same order and policy tickets. An agent looks them up. Where-is-my-order is about 18% of the pile. Refunds stay with a person. We are not publishing a tickets-down number.

An associate asks "can we ship this SKU on this order?" and jumps five UIs. Six named read tools, evidence on every fact, row cap 25 — not a warehouse chatbot.

Price, stock, and customer records still drift after publish. Run 6 checks in a worker. The model investigates only if you add it.

Monday, the planning table. An agent explains the number a stats model already owns. Sample horizon is 28 days. A buyer still signs the PO.